Terms and Conditions - Glide Xpress Car Wash

Glide Xpress Car Wash
User's Privacy Policy & Terms and Conditions

Terms & Conditions for Unlimited Plans

Account holders are sent a copy of these terms upon accepting and enrolling in a Glide Unlimited Club membership.

GLIDE XPRESS UNLIMITED CLUB – OPT-IN FOR TEXT MESSAGES AND TERMS AND CONDITIONS – We want to make it easy for you to change your plan or cancel a membership. Please review and save this Agreement for future reference.

COURTESY RULES – Out of respect for our customers, full clothing (shirts, tops, pants, shorts) MUST be worn at all times. No smoking, cursing or music is allowed at any time in any public area of Glide Xpress Property. This specifically applies to the vacuum areas. These rules will be strictly enforced, and your voluntary cooperation is appreciated.

Manage or Cancel a Membership
To Change your Plan or Cancel a Membership, please go to www.GlideXwash.com/manage/, complete the simple form and hit the “Submit” button. Your changes or cancellation will take effect 3 business days after we receive it. If your credit card is charged before or during that 3-day period, your current plan will continue, and the changes or cancellation will take effect prior to your next renewal date.

Cancellation requests, changing a wash plan, adding vehicles to your account or changing a credit card can be done at any wash location.
For your security, changing a credit card number without going to the wash can also be done by submitting the online form and a GlideCare Team member will call you and update that information over the phone
All changes may also be completed by calling 901.883.6688 but will take longer than submitting your request online or by making those changes at the wash location.
No refunds will be issued for mid-month cancellations or billing periods without wash usage.

Automatic Monthly Recharge – All unlimited plans are monthly subscription programs with automatic billing. The credit or debit card on file will be charged each month. Billing typically occurs on the enrollment date but may be processed up to one day early. Cash & Gift Cards are not accepted for automatic recharge programs.
One Vehicle Per Membership – Each Unlimited Club membership is valid for a single vehicle, assigned to either a license plate or RFID tag. However, up to 3 additional Family Vehicles may be added to your membership under our Multi Vehicle Plan (MVP) at a discounted price.
Promotional Offers – Promotional offers are valid one time per account and cannot be reused or combined with any other discounts or promotions.
Failed Payments – In the event your credit card is declined on the renewal date, as a courtesy to you, Glide Express may attempt to rebill your card for up to 30 days. In the event your card is declined, any promotional pricing will revert to regular price. If you attempt to wash while your credit card is declined, you may not be able to enter the wash.
Pricing Changes – Monthly rates are subject to change. Glide Express may increase pricing without individual notice. Any rate changes will be communicated through signage at all locations at least 30 days in advance.
Abuse or Safety Violations – Glide Express reserves the right to terminate memberships at any time due to misuse, abuse, or safety concerns, with or without notice.
Program Modifications – Glide Express may modify or cancel the Unlimited Club program or individual memberships at any time.
Location Closures – Locations may close temporarily due to inclement weather, holidays, or required maintenance.
Enrollment & Reactivation – New Memberships must be activated at a Glide Express location. Reactivation is available at any location or by contacting GlideCare through “Manage Memberships” on our Website.

I agree to receive account-related messages and marketing promotions from Glide Xpress at the phone number provided above. Message frequency varies and data rates may apply. Text STOP to unsubscribe or HELP for more information. View our Privacy Policy.

Glide Xpress Car Wash Privacy Policy
Effective Date: June 15, 2025

1. Introduction
Glide Xpress Car Wash (“Glide Xpress,” “we,” “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.glidexwash.com), use our services, or interact with us. By accessing our Site or using our Services, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide Voluntarily

Account & Contact Details: name, email address, phone number, mailing address
Vehicle Information: license plate, RFID tag, vehicle make/model
Payment Information: credit/debit card number or other payment credentials (collected and stored securely by our payment processors)
Marketing Preferences: opt-in choices for promotional materials, survey responses, and other communications

2.2 Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, clickstream data
Location Data: approximate location inferred from IP address or GPS (only with your explicit permission)
Cookies & Tracking Technologies: session, persistent, and third-party cookies; web beacons; pixel tags

3. How We Use Your Information
We use personal information to:

Provide & Improve Services: manage your account, process transactions, deliver car wash services, and personalize your experience
Communicate: respond to inquiries, send account alerts, service reminders, and safety notices
Marketing & Advertising: with your consent, send promotions, newsletters, and tailored offers; conduct analytics to measure campaign effectiveness
Legal & Compliance: comply with laws, regulations, and lawful requests by public authorities; detect and prevent fraud or security incidents
Data Analytics & Business Operations: monitor usage trends, optimize Site performance, and support internal reporting

4. Legal Basis for Processing (Where Applicable)

Consent: when you opt in to marketing or tracking
Performance of Contract: to fulfill your service requests
Legal Obligation: to comply with applicable laws
Legitimate Interests: for fraud prevention, network security, and business analytics, balanced against your privacy rights

5. Sharing & Disclosure
We do not sell your personal information. We may share data with:

Service Providers & Partners: payment processors, website host, CRM, marketing platforms, analytics vendors—always under confidentiality agreements and only to perform services on our behalf
Advertising Networks: but only for non-identifying, aggregated analytics unless you opt in to targeted advertising
Legal Authorities: if required by law, to protect rights, property, safety, or to respond to lawful requests
Business Transfers: in connection with a merger, acquisition, or asset sale, subject to retention of confidentiality

6. Your Privacy Rights

6.1 U.S. Federal & State Rights

California Residents (CCPA/CPRA): Right to know, access, correct, delete, and opt out of sale of personal information; right to non-discrimination for exercising these rights
Colorado, Virginia, Utah, Connecticut Residents: Rights to access, correct, delete, obtain a copy of data, and opt out of processing for targeted advertising or sales
Children under 13 (COPPA): We do not knowingly collect personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

6.2 How to Exercise Your Rights
Email us at privacy@glidexwash.com, Please specify the right you wish to exercise and provide sufficient details to verify your identity.

7. Cookies & Tracking Choices
You may manage cookies in your browser settings or through our cookie-consent banner. Opting out may affect Site functionality.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards (e.g., encryption in transit and at rest, secure access controls, intrusion detection) to protect your information. In the event of a data breach, we will notify affected individuals and regulators as required by law.

9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law (generally no longer than five years after our last interaction, unless otherwise permitted or required).

10. Third-Party Links & Integrations
Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.

11. International Transfers
If we transfer data outside the U.S., we will ensure appropriate safeguards (such as standard contractual clauses) are in place.

12. Changes to This Policy
We may update this policy at any time. Changes take effect upon posting with a revised “Effective Date.” We will notify you of material changes via email or a prominent notice on our Site.

13. Contact Information
If you have questions or concerns about our privacy practices, please contact:
Email: privacy@gxcarwash.com

Glide Xpress Car Wash remains committed to safeguarding your privacy and ensuring compliance with all applicable U.S. privacy laws.

SMS Privacy Policy

Privacy Policy & Terms of Service
Effective Date: 03/12/2025

1. Introduction
Welcome to Glide Xpress! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our car wash services and unlimited wash memberships. By signing up online and agreeing to be part of our text club, you consent to the practices described in this Privacy Policy.

2. Information We Collect
When you sign up for our services or join our text club, we may collect the following types of information:

Personal Information: Name, phone number, email address, and payment details (if applicable for membership services).
Transaction Details: Information about your car wash visits and membership status.

3. How We Use Your Information
Glide Xpress uses your information for the following purposes:

To manage your car wash services and unlimited wash membership.
To send you account-related notifications, such as membership updates and billing reminders.
To provide you with special offers and promotions exclusively for text club members.

4. Text Club Communications
By joining our text club, you agree to receive SMS messages from Glide Xpress regarding your account and promotional offers. Messaging is not required in order to purchase services. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for more information.

5. Data Protection and Sharing
We take the security of your information seriously. Glide Xpress does not share, sell, or distribute your personal data outside of our company. Your information is used solely for providing and enhancing our services.

6. Terms of Service
By using Glide Xpress’s services, you agree to the following terms:

Services are provided on an as-available basis and may be subject to operational limitations.
Unlimited wash memberships are non-transferable and may be canceled at any time.
Glide Xpress reserves the right to modify or discontinue services at any time.
Customers are responsible for ensuring their vehicles meet our service guidelines.

7. Your Rights and Choices
You have the right to:

Access and review the information we hold about you.
Update or correct your personal details.
Opt out of text club messages at any time.

8. Changes to This Policy
We may update this Privacy Policy and Terms of Service periodically. Any changes will be posted on our website with the revised effective date.

9. Contact Us
If you have any questions about this Privacy Policy, Terms of Service, or your data, please contact us at:

Glide Xpress Car Wash

privacy@gxcarwash.com
(901) 883-6688